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Have a question? 833-327-2288

Shipping Policy

Shipping & Delivery

When you make a purchase from Coastal Gifts Inc you agree and understand the following shipping policies. If you cause or request a shipment delay, or if we ship or deliver the products erroneously as a result of inaccurate, incomplete or misleading information supplied by you at time of checkout, you are responsible and will be charged for any fees we incur for address corrections when delivery is attempted or we are charged for redirecting your package to the correct address for the following (but not limited to) reasons: (a) the address you supplied when you ordered is incorrect; or (b) you instruct delivery to be made to an alternate address once in transit; or (c) you have moved and did not inform us before we shipped your order. In the event of transportation failures caused by events beyond our control, your order may be delayed. Deliveries not made in time due to weather conditions or events beyond the control of Coastal Gifts Inc are not subject to shipping refunds. You understand Order Processing Time (2-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time.

Shipping & Taxes are calculated in real time by weight and your zip code in checkout.

ALERT: Due to Novel Coronavirus (Covid-19) there can be delays in you receiving your order as distribution partners are overwhelmed by this situation and critical goods take priority.

How long does it take for you to ship out orders?
We do our best to process and ship your order as fast as possible. Please allow 2-3 business days (excluding weekends and holidays) to process your order and ship it from our facilities in Florida, USA.

We ship to US Addresses only. Sorry we do not ship outside the USA at this time.

Hampton, Florida USA

We use real-time shipping based on the weight/dimensions and zip code you are shipping to. We offer USPSUPS, and FedEx. Not all shipping options are available in all areas.

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering.

Order Tracking

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or visit our Order Tracker Page. Occasionally, packages may become delayed or lost in transit, delivered to an incorrect address, or left with someone who has accepted your package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

Returns & Exchanges

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Returns Policy

All damages or orders missing an item must be reported within 48 hours of receipt of package.

Ordering

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

Please make sure you understand the Order Processing Time (2-3 business days excluding weekends and holidays) is the time it takes from when you complete your order online until we process, fulfill and hand off your order to the carrier you choose. We do our best to get all orders out as fast as we can.

If you choose to ship USPS Priority mail most packages reach their destination in 2-5 business days on average after they have shipped (excluding weekends and holidays). USPS Parcel Post will reach their destination in 5-10 business days on average after they have shipped (excluding weekends and holidays). Please do not forget processing times of 2-3 business days (excluding weekends and holidays) added to your choice of shipping options. If you have any questions please feel free to use the Live Chat or use Contact Us page on our website to ask any questions you might have before checking out.

We only accept orders and ship within the United States.