Customer Service FAQs


Please make sure you understand the Order Processing Time (3-5 business days excluding weekends and holidays) is the time it takes from when you complete your order online until we process, fulfill and hand off your order to the carrier you choose. We do our best to get all orders out as fast as we can.

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

We ship to US Addresses only. Sorry we do not ship outside the USA at this time.

We ship all orders from Hampton, Florida USA.

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

If you are not sure if you created an account when you checked out, try signing in here. If you did not create an account and need the status of your order please us the Contact Form, Chat With Us, or Call Us at 833-327-2288.

You can use your Coupon Code, Discount, and Gift e-Certificates at Checkout. Your discount will show immediately if you do not see the discount applied please contact us before you finish checkout as we cannot apply discounts once your order is complete.

Shipping & Delivery

USPS: The US Postal Service™ is closely monitoring the COVID-19 situation and continues to follow strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments.

UPS: We remain committed to operating globally and providing industry-leading service to meet your service requirements, except where constrained by government restrictions.

The fastest and most accurate tracking information is available on the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders. The Shop app can be used to track this order, and all other orders you place online. You can also track your order on our Order Tracker page!

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or visit our Order Tracker Page. Occasionally, packages may become delayed or lost in transit, delivered to an incorrect address, or left with someone who has accepted your package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering.

We use real-time shipping based on the weight/dimensions and zip code you are shipping to. We offer USPSUPS, and FedEx. Not all shipping options are available in all areas.

Shipping Costs & Taxes are calculated in real time by weight, dimensions and the destination zip code at checkout.

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

Returns & Exchanges

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

All damages or orders missing an item must be reported within 48 hours of receipt of package.

Privacy & Security

Gift e-Certificates

Click here to purchase an e-gift card.

Click here to purchase an e-gift card.

Gift e-Certificates are not redeemable for cash and cannot be returned for a refund due to the nature of the electronic product.

Gift e-Certificates are sent electronically via e-mail from Sender to Recipient. Gift e-Certificates can be redeemed for merchandise found in our website, For only. It cannot go towards a purchase at any of our other retail websites.

To make sure that you do not send Gift e-Certificates to the incorrect email address, you must enter the desired email address twice to avoid any mistakes at the time of the order. However, if the email address was incorrect and you wish to resend it to the correct email address, you must first log on into your account at Select the Order number on the "Orders" section. Under the "View Order Detail" screen, select the "Resend" button. You can re-send the Gift e-Certificate to the same or a different email address. If you have any problems with gift card please contact us.

Upon placement of order, confirmation will be emailed to you immediately. The recipient will also receive the Gift e-Certificate within 30 minutes.

To confirm that you have received an e-Certificate, you will have to view your Inbox or Junk Mail (depends on your email settings). You will notice an email with the subject "John Smith sent you a Coastal Gifts Inc. e-Gift Certificate." (John Smith is used for illustrative purpose of the person who would have purchased the e-Certificate for you).

Gift e-Certificates are good for 1 Year from purchase date.

Gift e-Certificate orders cannot be cancelled once it has been processed and payment has been deducted from the sender's credit/debit card.

If you are the recipient please inform the person who sent you the E-Certificate/Gift Card. The sender of your E-Certificate has full access to re-sending a replacement E-Certificate. Should the sender experience any difficulties, please have them contact us at 833-327-2288.

Along with the order confirmation, you will also receive an email notification of the Gift e-Certificate having been successfully emailed to the recipient. This notification contains the gift card recipient's email address for your verification.

Please call our customer service line at 833-327-2288 or you may email us or use our chat in the lower right hand corner of the website. Our representatives are usually available to take your calls and emails Monday through Friday, 9:00 AM to 5:00 PM EST.