Coastal Gifts Inc

Ordering

You can use your Coupon Code, Discount, and Gift e-Certificates at Checkout. Your discount will show immediately if you do not see the discount applied please contact us before you finish checkout as we cannot apply discounts once your order is complete.

We do our best to process and ship your order as fast as possible. Please allow 1-3 business days (excluding weekends and holidays) to process your order and ship it from our facilities in Florida, USA.

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

If you are not sure if you created an account when you checked out, try signing in here. If you did not create an account and need the status of your order please us the Contact Form, Chat With Us, or Call Us at 833-327-2288.

Hampton, Florida USA

We ship to US Addresses only. Sorry we do not ship outside the USA at this time.

Shipping & Delivery

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering. Thank you...

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

Shipping & Taxes are calculated in real time by weight and your zip code in checkout.

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

All damages or orders missing an item must be reported within 48 hours of receipt of package.

ALERT: Due to Novel Coronavirus (Covid-19) there can be delays in you receiving your order as distribution partners are overwhelmed by this situation and critical goods take priority.

How long does it take for you to ship out orders?

We do our best to process and ship your order as fast as possible. Please allow 2-3 business days (excluding weekends and holidays) to process your order and ship it from our facilities in Florida, USA.

How will my order be shipped?

If you choose to ship USPS Priority mail most packages reach their destination in 2-5 business days on average after they have shipped (excluding weekends and holidays). USPS Parcel Post will reach their destination in 5-10 business days on average after they have shipped (excluding weekends and holidays). Please do not forget processing times of 2-3 business days (excluding weekends and holidays) added to your choice of shipping options. If you have any questions please feel free to use the Live Chat or use Contact Us page on our website to ask any questions you might have before checking out.

Do you deliver to PO Boxes?

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option.

Do you accept orders and ship outside the USA?

We only accept orders and ship within the United States.

How will I know when my order has shipped?

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

Do I have to sign for my package?

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering.

What if my order arrives damaged or I'm missing an item?

All damages or orders missing an item must be reported within 48 hours of receipt of package.

What if I have not received my order?

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

What is your shipping policy?

When you make a purchase from Coastal Gifts Inc you agree and understand the following shipping policies. If you cause or request a shipment delay, or if we ship or deliver the products erroneously as a result of inaccurate, incomplete or misleading information supplied by you at time of checkout, you are responsible and will be charged for any fees we incur for address corrections when delivery is attempted or we are charged for redirecting your package to the correct address for the following (but not limited to) reasons: (a) the address you supplied when you ordered is incorrect; or (b) you instruct delivery to be made to an alternate address once in transit; or (c) you have moved and did not inform us before we shipped your order. In the event of transportation failures caused by events beyond our control, your order may be delayed. Deliveries not made in time due to weather conditions or events beyond the control of Coastal Gifts Inc are not subject to shipping refunds. You understand Order Processing Time (1-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time.

How long will it take to get my order?

Delivery times vary by location. You can expect to receive your item(s) within 2-10 business days, depending on your location. All orders are shipped from our facilities in Florida. Please make sure you understand Order Processing Time (2-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time before making a purchase. We do our best to get packages out as soon as possible. If you have questions please use our Live Chat or Contact Us page to ask any questions.

US Addresses Only!

ALERT: Due to Novel Corona-virus (Covid-19) there can be delays in you receiving your order as distribution partners are overwhelmed by this situation and critical goods take priority.

Returns & Exchanges

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes please click here!

Privacy & Security

See Coastal Gifts Inc. Disclaimer click here.

Yes, please see Coastal Gifts Inc Terms of Use page click here.

See Coastal Gifts Inc. Privacy Policy click here.

Gift e-Certificates

Gift e-Certificate orders cannot be cancelled once it has been processed and payment has been deducted from the sender's credit/debit card.

Gift e-Certificates are good for 1 Year from purchase date.

You can order from this link click here.

To purchase a gift e-card, go here.

To confirm that you have received an e-Certificate, you will have to view your Inbox or Junk Mail (depends on your email settings). You will notice an email with the subject "John Smith sent you a Coastal Gifts Inc. e-Gift Certificate." (John Smith is used for illustrative purpose of the person who would have purchased the e-Certificate for you).

Along with the order confirmation, you will also receive an email notification of the Gift e-Certificate having been successfully emailed to the recipient. This notification contains the gift card recipient's email address for your verification.

Upon placement of order, confirmation will be emailed to you immediately. The recipient will also receive the Gift e-Certificate within 30 minutes.

If you are the recipient please inform the person who sent you the E-Certificate/Gift Card. The sender of your E-Certificate has full access to re-sending a replacement E-Certificate. Should the sender experience any difficulties, please have them contact us at 833-327-2288.

To make sure that you do not send Gift e-Certificates to the incorrect email address, you must enter the desired email address twice to avoid any mistakes at the time of the order. However, if the email address was incorrect and you wish to resend it to the correct email address, you must first log on into your account at www.diamondsofthesea.com. Select the Order number on the "Orders" section. Under the "View Order Detail" screen, select the "Resend" button. You can re-send the Gift e-Certificate to the same or a different email address. If you have any problems with gift card please contact us.

Gift e-Certificates are sent electronically via e-mail from Sender to Recipient. Gift e-Certificates can be redeemed for merchandise found in our website, For only. It cannot go towards a purchase at any of our other retail websites.

Gift e-Certificates are not redeemable for cash and cannot be returned for a refund due to the nature of the electronic product.

Please call our customer service line at 833-327-2288 or you may email us or use our chat in the lower right hand corner of the website. Our representatives are usually available to take your calls and emails Monday through Friday, 9:00 AM to 5:00 PM EST.