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Where do you ship to?

We ship to US Addresses only. Sorry we do not ship outside the USA at this time.

How will I know when my order has shipped?

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

Where can I access my account dashboard?

If you are not sure if you created an account when you checked out, try signing in here. If you did not create an account and need the status of your order please us the Contact Form, Chat With Us, or Call Us at 833-327-2288.

Where do you ship from?

We ship all orders from Hampton, Florida USA.

How long does it take for you to ship out orders?

Please understand the Order Processing Time (1-3 business days excluding weekends and holidays) is the time it takes from when you complete your order online until we process, fulfill and hand off your order to the carrier you choose. We do our best to get all orders out as fast as we can. Orders placed after 12pm are treated as if they came in the next business day.

How do I use a coupon code or gift e-certificate?

You can use your Coupon Code, Discount, and Gift e-Certificates at Checkout. Your discount will show immediately if you do not see the discount applied please contact us before you finish checkout as we cannot apply discounts once your order is complete.

Installments with Shop Pay

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit cards only.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

A smaller payment balance on the final payment.Less future payments on the remaining loan balance.

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days. 

If request a refund on an order that you paid interest on, then you won't be refunded the paid interest. Since interest is the only cost of borrowing with Affirm, it isn't refundable.

Delivery

Will there be any delays because of Covid-19?

USPS: The US Postal Service™ is closely monitoring the COVID-19 situation and continues to follow strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments.

UPS: We remain committed to operating globally and providing industry-leading service to meet your service requirements, except where constrained by government restrictions.

How Much Does Shipping Cost?

Shipping Costs & Taxes are calculated in real time by weight, dimensions and the destination zip code at checkout.

Do you deliver to PO Boxes?

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

What shipping carriers do you use?

We use real-time shipping based on the weight/dimensions and zip code you are shipping to. We offer USPSand UPS. Not all shipping options are available in all areas.

Shipping

Can I Track My Order?

The fastest and most accurate tracking information is available on the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders. The Shop app can be used to track this order, and all other orders you place online. 

What if I have not received my order?

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or visit our Your Account Page.

Occasionally, packages may become delayed or lost in transit, delivered to an incorrect address, or left with someone who has accepted your package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

Do I have to sign for my package?

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped.

In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering.

What Is Your Shipping Policy?

Returns & Exchanges

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

What if my order arrives damaged or I'm missing an item?

All damages or orders missing an item must be reported within 48 hours of receipt of package.

Do you have a Return Policy?

Privacy & Security

What is your Cookie Policy?
What is your Privacy Policy?
Do you have a Terms and Conditions Policy?

Gift e-Cards

Do the Gift e-Cards expire?

Gift e-Cards are good for 1 Year from purchase date.

How do I check if I received a Gift e-Card?

To confirm that you have received an e-Card, you will have to view your Inbox or Junk Mail (depends on your email settings). You will notice an email with the subject "(John Smith)" sent you a Coastal Gifts Inc. Gift e-Card." (John Smith is used for illustrative purpose of the person who would have purchased the Gift e-Card for you).

What is the return/refund policy for Gift e-Cards?

Gift e-Cards are not redeemable for cash and cannot be returned for a refund due to the nature of the electronic product.

Can I cancel my Gift e-Card order?

Gift e-Card orders cannot be cancelled once it has been processed and payment has been deducted from the sender's credit/debit card.

What is the difference between Gift e-Cards and physical Gift Cards?

Gift e-Cards are sent electronically via e-mail from Sender to Recipient. Gift e-Cards can be redeemed for merchandise found on our website only, They cannot go towards a purchase at any of our other retail websites.

What if I entered the recipient's email address incorrectly?

To make sure that you do not send Gift e-Card to the incorrect email address, you must enter the desired email address twice to avoid any mistakes at the time of the order. However, if the email address was incorrect and you wish to resend it to the correct email address, you must first log on into your account at www.diamondsofthesea.com. Select the Order number on the "Orders" section. Under the "View Order Detail" screen, select the "Resend" button. You can re-send the Gift e-Card to the same or a different email address. If you have any problems with gift card please contact us.

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+1 (833) 327-2288
US addresses only!
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