Customer Service

Customer Service FAQs

If you do not find he answer to your questions on this page please feel free to use Live Chat, Email Us or Call us at 888-82COASTAL.

Sorry, we do not accept orders or ship outside the USA.

If you are unable to login, you may need to register as a new customer or use the forgot password link. If you have an account and cannot log in please contact us through live chat or call us 888-822-6278.

No, I'm sorry we do not sell wholesale.

Charges to your Credit Card Statement will read "Coastal Gifts Inc." If you have any questions about a charge to your credit card feel free tom reach out to us 888-822-6278 or use click here to us Live Chat.

We accept major credit cards, including Visa, MasterCard, American Express and PayPal, as well as debit cards with Visa or MasterCard logos. However, we're unable to accept pre-paid cards, gift cards, or money orders.

You may track the status of your order online by logging into your account or by contacting us.

Simply enter your discount code you received on the checkout page. If coupon code is valid it will show in your cart totals immediately. If you do not see the discount after applying the valid discount code please contact us before checking out. Sorry, discounts cannot be applied after order is completed.

Feel protected with every transaction. Coastal Gifts Inc (www.diamondsofthesea.com) is certified Level 1 PCI DSS compliant. We are very serious about securely hosting our store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our website secure. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. We have partnered with Shopify, the leading payment gateway, to offer safe and secure credit card transactions for our customers.

If you were unable to complete your order, either your credit card may have been declined or your billing information did not match what your credit card company has on file at the time of purchase. After three attempts, our fraud system will block you from ordering for 24 hours. These authorizations will be removed from your statement in a few days by your bank. Please Contact Us if you are having problems checking out.

Please contact us immediately to ensure order cancellations or changes are processed prior to being shipped out. Once an order is shipped changes CANNOT be made.

We use an Address Verification Service (AVS) that checks a credit card holder’s billing address with the card issuer at the time of purchase. We include an AVS request as part of the authorization indicating whether the billing address given by the cardholder matches the billing address on file with the Card Issuer at the time of purchase. If your card is declined because you give the wrong billing address, the bank that issued your credit card may show that the amount of the order has been pre-authorized as a pending charge in your account. However, this pending charge will be voided automatically after a brief period of time that is determined by the issuing bank. Under this circumstance, we have not received the payment for your order and cannot ship the order. We cannot manually correct this error for you with your bank. Security regulations stipulate that we are not given your complete credit card number, so we cannot manually process your order.

Card Verification Value 2 (CVV2) Is a three-digit number imprinted on the signature panel of your credit card to help verify that the customer has a legitimate card in hand at the time of the order. Amex CVV2 code is the 4 digits on the front of the card.

No, sorry but with the amount of fraud going on these days and the security of your information and credit card number we feel you would be safer using our secure online store to make all orders.

Shipping FAQS

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, gift card, or an exchange. Please see below for more information on our return policy.

When you make a purchase from www.diamondsofthesea.com - Coastal Gifts Inc. you agree and understand the following shipping policies. If you cause or request a shipment delay, or if we ship or deliver the products erroneously as a result of inaccurate, incomplete or misleading information supplied by you at time of checkout, you are responsible and will be charged for any fees we incur for address corrections when delivery is attempted or we are charged for redirecting your package to the correct address for the following (but not limited to) reasons: (a) the address you supplied when you ordered is incorrect; or (b) you instruct delivery to be made to an alternate address once in transit; or (c) you have moved and did not inform us before we shipped your order. In the event of transportation failures caused by events beyond our control, your order may be delayed. Deliveries not made in time due to weather conditions or events beyond the control of Coastal Gifts Inc are not subject to shipping refunds. You understand Order Processing Time (1-3) business days (excluding weekends and holidays) + Transit Time = Total Delivery Time.

ALERT: Due to Novel Coronavirus (Covid-19) there can be delays in you receiving your order as distribution partners are overwhelmed by this situation and critical goods take priority.

We do our best to process and ship your order as fast as possible. Please allow 2-3 business days (excluding weekends and holidays) to process your order and ship it from our facilities in Florida, USA.

ALERT: Due to Novel Coronavirus (Covid-19) there can be delays in you receiving your order as distribution partners are overwhelmed by this situation and critical goods take priority.

Delivery times vary by location. You can expect to receive your item(s) within 2-10 business days, depending on your location. All orders are shipped from our facilities in Florida. Please make sure you understand Order Processing Time (1-3) business days (excluding weekends and holidays) + Transit Time = Total Delivery Time before making a purchase. We do our best to get packages out as soon as possible. If you have questions please use our Live Chat or Contact Us page to ask any questions.

If you choose to ship USPS Priority mail most packages reach their destination in 2-5 business days on average after they have shipped (excluding weekends and holidays). USPS Parcel Post will reach their destination in 5-10 business days on average after they have shipped (excluding weekends and holidays). Please do not forget processing times of 1-2 business days (excluding weekends and holidays) added to your choice of shipping options. If you have any questions please feel free to use the Live Chat or use Contact Us page to ask any questions you might have before checking out.

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option.

Sorry, we only ship orders and ship within the United States.

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change the status once it is shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering we are happy to help in any way we can.

Please alert us upon receiving damaged or missing item(s) within 48 hours of receipt of package.

We apologize if your order does not arrived within the estimated delivery time frame. We email tracking information on your order so that you can  confirm delivery tracking status at all times. If information is available for your package, please track your order using the information provided in your shipped confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

Returns/Refunds FAQs

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, simply contact us with order number, email address that you used at checkout, and reason for return. We will email you an RMA # so we can track your return. 

We'll notify you via e-mail of your refund once we've received and processed the returned item., place the item securely in its original packaging and mail your return to the following address:

Coastal Gifts Inc
Attn: Returns
RMA #
7151 SW 107th Way
Hampton, FL 32044
United States

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Feel free to contact us.

For defective or damaged products, please contact us at 888-822COASTAL or use the Live Chat in the bottom right hand corner of the website to arrange a refund or exchange.