Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item., place the item securely in its original packaging and mail your return to the following address:
- Coastal Gifts Inc
- Attn: Returns
- RMA #
- 7151 SW 107th Way
- Hampton, FL 32044
- United States REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
How long does it take for you to ship out orders?
We do our best to process and ship your order as fast as possible. Please allow 2-3 business days (excluding weekends and holidays) to process your order and ship it from our facilities in Florida, USA.
How will my order be shipped?
If you choose to ship USPS Priority mail most packages reach their destination in 2-5 business days on average after they have shipped (excluding weekends and holidays). USPS Parcel Post will reach their destination in 5-10 business days on average after they have shipped (excluding weekends and holidays). Please do not forget processing times of 2-3 business days (excluding weekends and holidays) added to your choice of shipping options. If you have any questions please feel free to use the Live Chat or use Contact Us page on our website to ask any questions you might have before checking out.
Do you deliver to PO Boxes?
If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option.
Do you accept orders and ship outside the USA?
We only accept orders and ship within the United States.
How will I know when my order has shipped?
When your order is shipped, you will receive a tracking number at the email address you provided at checkout.
Do I have to sign for my package?
For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering.
What if my order arrives damaged or I'm missing an item?
All damages or orders missing an item must be reported within 48 hours of receipt of package.
What if I have not received my order?
We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.
What is your shipping policy?
When you make a purchase from Coastal Gifts Inc you agree and understand the following shipping policies. If you cause or request a shipment delay, or if we ship or deliver the products erroneously as a result of inaccurate, incomplete or misleading information supplied by you at time of checkout, you are responsible and will be charged for any fees we incur for address corrections when delivery is attempted or we are charged for redirecting your package to the correct address for the following (but not limited to) reasons: (a) the address you supplied when you ordered is incorrect; or (b) you instruct delivery to be made to an alternate address once in transit; or (c) you have moved and did not inform us before we shipped your order. In the event of transportation failures caused by events beyond our control, your order may be delayed. Deliveries not made in time due to weather conditions or events beyond the control of Coastal Gifts Inc are not subject to shipping refunds. You understand Order Processing Time (1-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time.
How long will it take to get my order?
Delivery times vary by location. You can expect to receive your item(s) within 2-10 business days, depending on your location. All orders are shipped from our facilities in Florida. Please make sure you understand Order Processing Time (2-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time before making a purchase. We do our best to get packages out as soon as possible. If you have questions please use our Live Chat or Contact Us page to ask any questions.