Shipping & Returns

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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping FAQs

 
 
How long does it take for you to ship out orders?
We do our best to process and ship your order as fast as possible. Usually within 1-3 business days (excluding weekends and holidays) your order is shipped from our facilities in Florida, USA.
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How will my order be shipped?
If you choose to ship USPS Priority mail most packages reach their destination in 2-5 days on average after they have shipped (excluding weekends and holidays). USPS Parcel Post will reach their destination in 5-10 business days (excluding weekends and holidays). We also offer UPS Ground as a shipping option. UPS Ground delivery is Monday through Friday. Please note although UPS is normally very reliable, we cannot be responsible for occasional delivery delays.
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Do you deliver to PO Boxes?
If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS is residential and business delivery only. UPS must have a verifiable physical street address to make a delivery.
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Do you accept orders and ship outside the USA?
We only accept orders and ship within the United States.
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How will I know when my order has shipped?
When your order is shipped, you will receive a tracking number at the email address you provided at checkout.
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Do I have to sign for my package?
For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. – 7:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required it cannot be changed once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order. UPS will only make 3 attempts to deliver your package.
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What if my order arrives damaged or I'm missing an item?
All damages or orders missing an item must be reported within 48 hours of receipt of package.
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What if I have not received my order?
We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.
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What is your shipping policy?
When you make a purchase from Coastal Gifts Inc you agree and understand the following shipping policies. If you cause or request a shipment delay, or if we ship or deliver the products erroneously as a result of inaccurate, incomplete or misleading information supplied by you at time of checkout, you are responsible and will be charged for any fees we incur for address corrections when delivery is attempted or we are charged for redirecting your package to the correct address for the following (but not limited to) reasons: (a) the address you supplied when you ordered is incorrect; or (b) you instruct delivery to be made to an alternate address once in transit; or (c) you have moved and did not inform us before we shipped your order. In the event of transportation failures caused by events beyond our control, your order may be delayed. Deliveries not made in time due to weather conditions or events beyond the control of Coastal Gifts Inc are not subject to shipping refunds. You understand Order Processing Time (1-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time.
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How long will it take to get my order?
Delivery times vary by location. You can expect to receive your item(s) within 2-8 business days, depending on your location. All orders are shipped from our facilities in Florida. Please see delivery map below for the estimated transit time it will take for your package to arrive once it leaves our warehouse. The UPS time table below is based on calendar business days for UPS ground shipping. Please make sure you understand Order Processing Time (1-3 business days excluding weekends and holidays) + Transit Time = Total Delivery Time.
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