Delivery

Below are some common questions about Delivery

How Much Does Shipping Cost?

Shipping Costs & Taxes are calculated in real time by weight, dimensions and the destination zip code at checkout.

What shipping carriers do you use?

We use real-time shipping based on the weight/dimensions and zip code you are shipping to. We offer USPS and UPS. Not all shipping options are available in all areas.

Do you deliver to PO Boxes?

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

How long does it take for you to ship out orders?

Please understand the Order Processing Time (1-3 business days excluding weekends and holidays) is the time it takes from when you complete your order online until we process, fulfill and hand off your order to the carrier you choose. We do our best to get all orders out as fast as we can. Orders placed after 12pm are treated as if they came in the next business day.

Shipping

Below are some of are common questions about Shipping

What Is Your Shipping Policy?
Where Do You Ship?

We ship only within the USA!

What if I have not received my order?

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or visit our Your Account Page. Occasionally, packages may become delayed or lost in transit, delivered to an incorrect address, or left with someone who has accepted your package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

Can I Track My Order?

The fastest and most accurate tracking information is available on the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders. The Shop app can be used to track this order, and all other orders you place online.

Do I have to sign for my package?

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering.

Where Do You Ship From?

We ship all orders from Hampton, Florida USA.

Returns & Exchanges

Below are some common questions about Returns & Exchanges

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

How Do I Start A Return?

Sign into your account to request a return.

1. Log in to your account.

2. In the Email field, enter your email address, and then click Continue.

3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

4. Go back to the online store, and then enter a six-digit verification code.

5. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

6. Select a return reason and add a note for the store.

7. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label when applicable. After the product is returned, you receive a refund within 3-5 days.

Do you have a Return Policy?
What if my order arrives damaged or I'm missing an item?

All damages or orders missing an item must be reported within 48 hours of receipt of package.

Installments with Shop Pay

Below are some common questions about Installments by Shop Pay

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*. *Rates from '0% APR or 10-36% APR" Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

What if I make a return on a purchase made through Installments with Shop Pay?

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days. If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit cards only.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

Privacy & Security

Below are some common questions about Payment & Security

Do you have a Terms and Conditions Policy?
What is your Privacy Policy?
Do you have a disclaimer policy?
What is your Cookie Policy?

Ordering

Below are some common questions about Ordering

How do I use a coupon code or gift e-certificate?

You can use your Coupon Code, Discount, and Gift e-Certificates at Checkout. Your discount will show immediately if you do not see the discount applied please contact us before you finish checkout as we cannot apply discounts once your order is complete.

Where do you ship to?

We ship to US Addresses only. Sorry we do not ship outside the USA at this time.

Logging Into Your Account

1. Click the login icon in the top right hand side of the website or under MyAccount in the footer to sign into your account.

2. In the Email field, enter your email address, and then click Continue.

3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

4. Go back to the online and enter the code.

How will I know when my order has shipped?

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

Can I Track My Order?

When your order is shipped, you will receive a tracking number at the email address you provided at checkout. You can also use the Order Status page.

Where can I access my account dashboard?

If you are not sure if you created an account when you checked out, try signing in here. If you did not create an account and need the status of your order please us the Contact Form, Chat With Us, or Call Us at 833-327-2288.

Gift e-Cards

Below are some common questions about Gift e-Cards

What is the return/refund policy for Gift e-Cards?

Gift e-Cards are not redeemable for cash and cannot be returned for a refund due to the nature of the electronic product.

Do the Gift e-Cards expire?

Gift e-Cards are good for 1 Year from purchase date.

Can I cancel my Gift e-Card order?

Gift e-Card orders cannot be cancelled once it has been processed and payment has been deducted from the sender's credit/debit card.

What is the difference between Gift e-Cards and physical Gift Cards?

Gift e-Cards are sent electronically via e-mail from Sender to Recipient. Gift e-Cards can be redeemed for merchandise found on our website only, They cannot go towards a purchase at any of our other retail websites.

What if I entered the recipient's email address incorrectly?

To make sure that you do not send Gift e-Card to the incorrect email address, you must enter the desired email address twice to avoid any mistakes at the time of the order. However, if the email address was incorrect and you wish to resend it to the correct email address, you must first log on into your account at www.diamondsofthesea.com. Select the Order number on the "Orders" section. Under the "View Order Detail" screen, select the "Resend" button. You can re-send the Gift e-Card to the same or a different email address. If you have any problems with gift card please contact us.

How do I check if I received a Gift e-Card?

To confirm that you have received an e-Card, you will have to view your Inbox or Junk Mail (depends on your email settings). You will notice an email with the subject "(John Smith)" sent you a Coastal Gifts Inc. Gift e-Card." (John Smith is used for illustrative purpose of the person who would have purchased the Gift e-Card for you).

Didn’t find your answer?

Don't hestitate to contact us

In Conclusion

Our confident tone of voice reflects the expertise and dedication we bring to addressing your concerns effectively. However, we acknowledge that every customer is unique and their questions might not always fit perfectly within the FAQ categories provided. In such instances, we encourage customers to take advantage of convenient contact options. Like Live Chat, phone support, or reaching out through the Contact Us page. Enabling us to provide personalized assistance promptly and efficiently while ensuring your needs are met beyond expectations with utmost care and professionalism.