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✔ Small Business

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Have a question? 833-327-2288

Customer Service FAQs

Ordering

You can use your Coupon Code, Discount, and Gift e-Certificates at Checkout. Your discount will show immediately if you do not see the discount applied please contact us before you finish checkout as we cannot apply discounts once your order is complete.

We do our best to process and ship your order as fast as possible. Please allow 3-5 business days (excluding weekends and holidays) to process your order and ship it from our facilities in Florida, USA.

If you are not sure if you created an account when you checked out, try signing in here. If you did not create an account and need the status of your order please us the Contact Form, Chat With Us, or Call Us at 833-327-2288.

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

Hampton, Florida USA

We ship to US Addresses only. Sorry we do not ship outside the USA at this time.

Gift e-Certificates

Gift e-Certificate orders cannot be cancelled once it has been processed and payment has been deducted from the sender's credit/debit card.

Gift e-Certificates are good for 1 Year from purchase date.

To confirm that you have received an e-Certificate, you will have to view your Inbox or Junk Mail (depends on your email settings). You will notice an email with the subject "John Smith sent you a Coastal Gifts Inc. e-Gift Certificate." (John Smith is used for illustrative purpose of the person who would have purchased the e-Certificate for you).

Along with the order confirmation, you will also receive an email notification of the Gift e-Certificate having been successfully emailed to the recipient. This notification contains the gift card recipient's email address for your verification.

Upon placement of order, confirmation will be emailed to you immediately. The recipient will also receive the Gift e-Certificate within 30 minutes.

If you are the recipient please inform the person who sent you the E-Certificate/Gift Card. The sender of your E-Certificate has full access to re-sending a replacement E-Certificate. Should the sender experience any difficulties, please have them contact us at 833-327-2288.

To make sure that you do not send Gift e-Certificates to the incorrect email address, you must enter the desired email address twice to avoid any mistakes at the time of the order. However, if the email address was incorrect and you wish to resend it to the correct email address, you must first log on into your account at www.diamondsofthesea.com. Select the Order number on the "Orders" section. Under the "View Order Detail" screen, select the "Resend" button. You can re-send the Gift e-Certificate to the same or a different email address. If you have any problems with gift card please contact us.

Gift e-Certificates are sent electronically via e-mail from Sender to Recipient. Gift e-Certificates can be redeemed for merchandise found in our website, For only. It cannot go towards a purchase at any of our other retail websites.

Gift e-Certificates are not redeemable for cash and cannot be returned for a refund due to the nature of the electronic product.

Please call our customer service line at 833-327-2288 or you may email us or use our chat in the lower right hand corner of the website. Our representatives are usually available to take your calls and emails Monday through Friday, 9:00 AM to 5:00 PM EST.

Shipping & Delivery

ALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING YOUR ORDER TO YOU. ALERT: Due to Novel Corona-virus (Covid-19) there can be delays in you receiving your order as distribution partners are overwhelmed by this situation and critical goods take priority.

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. - 7:00 p.m., Monday through Friday, except holidays (USPS may deliver to residential addresses up to 7:00 p.m.). If we ship your package with signature required USPS will not let us change it once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to pick up or retrieve your order. USPS will only make 1 attempt to deliver your package. You will need to pick up your package at your local US Post Office within 10 days as they will return it to us. Shipping fees are non-refundable. If you have questions please contact us before ordering. Thank you...

If you have a PO Box please choose USPS Priority Mail or USPS Parcel Post as the shipping option. UPS and FedEx do not deliver to PO Boxes.

Shipping & Taxes are calculated in real time by weight and your zip code in checkout.

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

All damages or orders missing an item must be reported within 48 hours of receipt of package.

US Addresses Only!

Returns & Exchanges

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Privacy & Security